FAQ
How are shipping costs calculated?
Answer: Shipping costs are free worldwide on all orders. Based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, but here at Treasure Future we want to make it sure we make our family smile by providing free shipping worldwide on all orders. For more details on how shipping please contact us directly.
What is Buyer Protection?
Answer: Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
Question: How do I check the status of my order?
Answer: Upon placing your order, please allow 24-72 hours to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email. Then you can then track your order by going to this page - TRACK MY ORDER <- Order Lookup Page
Question: How long does shipping take?
Answer: Please allow up to 24-72 hours for your order to process, and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 7-16 days. For International orders, please allow up to 5-20 days.
Question: Why does shipping take so long?
Answer: Our products are one of a kind and are significantly lower priced than other competitors in the baby carrier industry. The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.
Question: Do you ship Internationally?
Answer: Yes! We ship worldwide to ensure that every customer will enjoy his or her product.